Sapot Systems developed and enhanced a user-facing healthcare application enabling members to view claims, order or renew prescriptions, check medication coverage, and search for in-network pharmacies — with a focus on accessibility compliance, usability improvement, and HIPAA-aligned architecture throughout.
Accessibility compliance from 62% to 98% — usability and satisfaction improved across the board.
Sapot Systems developed and enhanced a user-facing healthcare application enabling members to view claims, order or renew prescriptions, check medication coverage, and search for in-network pharmacies — with a focus on accessibility compliance, usability improvement, and HIPAA-aligned architecture throughout.
Engagement details: Team: 3 engineers · Duration: 10 months · Environment: HIPAA-aligned healthcare platform
What we delivered:
- Feature development and enhancement across claims, prescriptions, and pharmacy search
- Section 508 and WCAG 2.1 AA accessibility remediation
- HIPAA-aligned architecture review and implementation
- Usability improvements reducing task completion time
Results:
- Accessibility compliance improved from
~62% → ~98% 45%reduction in user task completion time12-pointimprovement in customer satisfaction scores
