Configuration or remediation of a ServiceNow workflow for a defined ITSM process area. Covers Incident, Problem, Change, or Request Management using native Flow Designer or Workflow Editor. Includes process alignment, configuration, testing, and handoff documentation. Suitable for agencies standing up a new module, fixing a broken workflow, or modernizing legacy workflow builds.
What’s Included
- Current-state workflow review or new process requirements intake
- Flow Designer or Workflow Editor configuration aligned to ITIL process standards
- Business rule and script include development where required
- SLA configuration and escalation rule setup
- End-to-end testing and deployment documentation
GSA MAS Contract No. 47QTCA25D00E2 | SIN 54151S | NAICS 541511
Year 1 Rate: $149.17/hr (fully burdened, IFF included)
All prices are at or below GSA-approved ceiling rates. Eligible for GPC purchase at or below the $15,000 micro-purchase threshold per FAR Subpart 13.2.
GPC Purchase Justification Language
Purchase of ServiceNow Workflow Configuration services from Sapot Systems Inc. under GSA MAS Contract No. 47QTCA25D00E2, SIN 54151S. Services required to configure ServiceNow workflows for [Incident/Problem/Change/Request] Management in support of [agency] IT service delivery operations. Rates are at or below GSA-approved ceiling rates.
