A structured assessment of your existing ServiceNow ITSM instance against ITIL best practices and agency operational requirements. Identifies configuration gaps, technical debt, and adoption barriers. Delivered as a prioritized findings report and a 12-month improvement roadmap your team can execute incrementally or use to scope a larger engagement.
What’s Included
- Review of current ITSM module configuration including Incident, Problem, Change, and Request
- Assessment of service catalog structure, workflow logic, and automation rules
- CMDB data quality spot-check and governance gap identification
- User adoption and self-service portal usage review
- Prioritized findings report with effort estimates and a phased improvement roadmap
GSA MAS Contract No. 47QTCA25D00E2 | SIN 54151S | NAICS 541512
Year 1 Rate: $198.27/hr (fully burdened, IFF included)
All prices are at or below GSA-approved ceiling rates. Eligible for GPC purchase at or below the $15,000 micro-purchase threshold per FAR Subpart 13.2.
GPC Purchase Justification Language
Purchase of ServiceNow ITSM Health Check and Roadmap services from Sapot Systems Inc. under GSA MAS Contract No. 47QTCA25D00E2, SIN 54151S. Services required to assess current ServiceNow instance configuration and produce an improvement roadmap for [agency/program name]. Rates are at or below GSA-approved ceiling rates.
