Design and development of Service Catalog items in your ServiceNow instance. Each catalog item includes the request form, workflow, fulfillment tasks, approvals, and notifications. Well-structured catalog items reduce service desk volume, improve request fulfillment times, and give end users a consistent self-service experience.
What’s Included
- Requirements intake and catalog item design documentation
- Form variable configuration with field validation and dynamic display rules
- Workflow or Flow Designer build covering fulfillment tasks and approval logic
- Notification configuration for requesters, approvers, and fulfillment teams
- Testing and quality review against acceptance criteria prior to deployment
GSA MAS Contract No. 47QTCA25D00E2 | SIN 54151S | NAICS 541511
Year 1 Rate: $149.17/hr (fully burdened, IFF included)
All prices are at or below GSA-approved ceiling rates. Eligible for GPC purchase at or below the $15,000 micro-purchase threshold per FAR Subpart 13.2.
GPC Purchase Justification Language
Purchase of ServiceNow Catalog Item Development services from Sapot Systems Inc. under GSA MAS Contract No. 47QTCA25D00E2, SIN 54151S. Services required to design and develop Service Catalog items in the [agency] ServiceNow instance to support [service area]. Rates are at or below GSA-approved ceiling rates.
