Sapot Systems built and sustained a customer-facing application enabling device upgrades, new account creation, device and protection plan selection, and end-to-end purchase completion for one of the largest wireless carriers in the United States. Reliability, conversion rate, and page performance were all measurably improved across the engagement.
Customer-facing upgrade flows at national carrier scale — reliability, conversion, and experience all improved.
Sapot Systems built and sustained a customer-facing application enabling device upgrades, new account creation, device and protection plan selection, and end-to-end purchase completion for one of the largest wireless carriers in the United States. Reliability, conversion rate, and page performance were all measurably improved across the engagement.
Engagement details: Team: 4 engineers · Duration: 16 months · Environment: High-scale consumer platform, 8M+ monthly users
What we delivered:
- Full-stack development and sustainment of customer-facing upgrade and sales flows
- Performance optimization reducing page load time by 60%
- Reliability improvements supporting 8M+ monthly users
- End-to-end purchase journey engineering
Results:
18%increase in upgrade conversion60%reduction in page load time8M+monthly users supported at improved reliability
