A targeted cleanup and governance engagement for a ServiceNow Configuration Management Database. Addresses duplicate CIs, stale records, broken relationships, and missing ownership data. Delivers a cleaner CMDB and a governance framework that keeps it clean going forward. A well-governed CMDB is the foundation that makes Incident, Change, and ITOM workflows trustworthy.
What’s Included
- CMDB data quality assessment across scoped CI classes
- Duplicate identification and deduplication using native reconciliation tools
- Stale and orphaned record remediation with documented disposition decisions
- CI ownership and support group assignment cleanup
- CMDB governance framework document including data stewardship roles, reconciliation schedule, and quality KPIs
GSA MAS Contract No. 47QTCA25D00E2 | SIN 54151S | NAICS 541512
Year 1 Rate: $184.11/hr (fully burdened, IFF included)
All prices are at or below GSA-approved ceiling rates. Eligible for GPC purchase at or below the $15,000 micro-purchase threshold per FAR Subpart 13.2.
GPC Purchase Justification Language
Purchase of ServiceNow CMDB Cleanup and Governance services from Sapot Systems Inc. under GSA MAS Contract No. 47QTCA25D00E2, SIN 54151S. Services required to remediate CMDB data quality issues and establish governance standards for the [agency] ServiceNow instance. Rates are at or below GSA-approved ceiling rates.
